The short version
- Complain in the app under Help & Grievances, or email our Grievance Officer.
- We acknowledge within 24 hours and give you a ticket number and a copy of your complaint.
- Content and privacy complaints are resolved within 7 days; consumer complaints within one month.
- Intimate images shared without consent are removed within 2 hours of your complaint.
Grievance Officer
[Grievance Officer name], Grievance Officer, LocalMein
Email: localmein108@gmail.com
Phone: [phone]
Address: [Company legal name — pending incorporation], [Registered office address]
The Grievance Officer handles complaints under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.
How to complain
- In the app: Profile → Help & Grievances → Raise a complaint. You can track its status there.
- From a shop, offer, review, listing, message or user: use Report on that item. Serious reports are handled under the same timelines.
- By email: write to localmein108@gmail.com, ideally from the email on your LocalMein account.
You do not need a LocalMein account to complain about content that concerns you.
What to include
- Your name and how to contact you.
- What the complaint is about: a link to or name of the shop, listing, offer, review, message or user, or the order number.
- What went wrong and when, and what you would like us to do.
- Any screenshots or documents that help.
- If the content is about you, or you are acting for someone else, say so.
- For intellectual property complaints: proof that you own the right, such as a trademark certificate.
Timelines
| Step or complaint type | Our commitment |
|---|---|
| Acknowledgement, with a ticket number and a copy of your complaint | Within 24 hours |
| Content showing nudity, sexual acts or intimate images of a person without consent, or impersonation in such content | Removed or disabled within 2 hours of the complaint |
| Content and IT Rules complaints (illegal, harmful or infringing content, fake accounts) | Resolved within 7 days |
| Privacy and personal data complaints | Resolved within 7 days |
| Consumer complaints about an order, a seller or the Service | Resolved within 1 month |
We tell you our decision and the reasons. If we need more information from you, the clock pauses until you reply. Government and court orders are handled within the time the law sets.
If you are not satisfied
- Content decisions: appeal to the Grievance Appellate Committee within 30 days of our decision.
- Consumer complaints: contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file with a consumer commission.
- Privacy complaints: complain to the Data Protection Board of India, after using our grievance process.
Company details
| Legal name | [Company legal name — pending incorporation] |
|---|---|
| Registered office | [Registered office address] |
| CIN | [CIN] |
| GSTIN | [GSTIN] |