The short version
- You pay shops directly. Each shop's own return and cancellation policy applies, and it is shown on the shop.
- LocalMein never receives your payment for a purchase, so we cannot refund it ourselves.
- LocalMein does not charge buyers any cancellation fee.
- Sellers: paid placements are not refundable once they have run.
For buyers
- When you order or book on LocalMein, you pay the shop directly, in cash or on the shop's UPI. LocalMein does not collect or hold that money.
- Refunds, returns, exchanges and cancellations are governed by each seller's own policy, shown on their shop and before you place an order. Read it before you pay an advance.
- You can cancel or ask to reschedule an order or booking in the app, using the options the shop allows.
- LocalMein does not impose any cancellation charge on buyers. If a shop has its own cancellation charge or keeps an advance, that must be stated in its policy before you book.
- Any refund the shop agrees to is paid by the shop, directly to you.
If something goes wrong
- Contact the seller first, through the order screen or chat in the app.
- If that does not resolve it, report the order in the app, or raise a complaint under Help & Grievances. See Grievances.
- We review the order record, handover code, chat and photos. We can warn, restrict or remove a seller, but we cannot reverse a payment you made to them.
- You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or a consumer commission.
If you paid by UPI and suspect fraud, report it to your bank or UPI app promptly as well.
For sellers
- You must show a clear return, refund and cancellation policy on your shop and honour it. See the Seller Agreement.
- Paid Nearby placements and follower boosts are not refundable once they have been placed and run, except where the law requires a refund or they did not run because of a fault on our side.
- Other credit charges, such as fees for accepted orders that are later cancelled, are refunded to your credits as described in the seller credits terms in the app.
- Credits can only be used for LocalMein services and cannot be withdrawn as cash. Whether unused paid credits are refunded, for example when you close your shop, is set out in the seller credits terms in the app.
- Promotional credits, signup grants and goodwill credits are never refundable as cash.